Four divisions.One operator.
VZU Voice Agents. VZU Custom Software & Cloud. VZU Automation Services. VZU BPO. One operator. One audit trail. The brief is the contract. The work is the work. The audit trail is the regulator's form.
Service line
VZU Operator Services
4
Divisions
VZU Operator Services is the service line of the VZU family. Four divisions — VZU Voice Agents, VZU Custom Software & Cloud, VZU Automation Services, and VZU BPO — operated as a single service line, on a single runtime, under a single audit trail. One operator. One engagement model. One regulator's form. The brief is the contract. The work is the work.
The position
The operator's posture, end to end.
VZU Operator Services is the service line of the VZU family. Four divisions. One operator. One audit trail.
VZU Voice Agents. Sub-200ms p50 latency. Edge-deployed. CRM writeback via MCP. 14 languages. The Vega agent runs the conversation. The first 200ms is the agent saying "Got it." while the LLM is still thinking.
VZU Custom Software & Cloud. Six pillars. 1,500+ technologists. 12 worldwide campuses. CMMi Level 3. 25+ years. Full-cycle engineering, product, cloud & DevOps, QA, data, and cybersecurity.
VZU Automation Services. Five surfaces. Business process, workflow orchestration, document, data pipeline, and integration automation. The Atlas, Kai, Nova, Oracle, and Quill agents do the work. The operator sets the rules.
VZU BPO. Global business process outsourcing. Specialized teams. Dedicated talent. Process optimization. The back-office, the support desk, the sales operations floor — operated under the operator's compliance posture.
Four divisions. One operator. One audit trail. The brief is the contract. The work is the work. The audit trail is the regulator's form.
Four divisions
Four divisions. One operator. One audit trail.
Division 01
VZU Voice Agents
Sub-200ms p50 latency. Edge-deployed. 14 languages.
AI voice and digital agents for inbound, outbound, and 24/7 customer support. The Vega agent runs the conversation. CRM writeback via MCP. The audit trail is on from the first character.
Open VZU Voice Agents →Division 02
VZU Custom Software & Cloud
Six pillars. 1,500+ technologists. 25+ years.
Custom software, product engineering, cloud & DevOps, QA & test automation, data engineering, and cybersecurity. CMMi Level 3. ISO 27001 and SOC 2-aligned. HIPAA-aware. On-prem available.
Open VZU Custom Software & Cloud →Division 03
VZU Automation Services
Five surfaces. One runtime. One audit trail.
Business process, workflow orchestration, document, data pipeline, and integration automation. The Atlas, Kai, Nova, Oracle, and Quill agents do the work. The operator sets the rules.
Open VZU Automation Services →Division 04
VZU BPO
Global business process outsourcing, operator-grade.
Customer support, sales operations, back-office, process optimization, dedicated talent, and specialized outsourcing. Specialized teams in five regions. The brief is the contract.
Open VZU BPO →Built for the regulator's form
- SOC 2 Type II
- HIPAA
- ISO 27001
- PIPEDA
- CMMi Level 3
How we work
Fixed-fee. Fixed-scope. Audit-first.
Brief.
A 30-minute call. You describe the work, the operator, the constraint, and the outcome at 90 days. We say yes or no. If yes, we give you a fixed fee and a fixed ship date. The brief is the contract.
Architect.
Senior architects scope the data model, the API surface, the runtime, the cloud, the security posture, the audit trail. The architecture is the brief, made concrete. You sign off before code is written.
Build.
A dedicated pod. Senior engineers, not body shops. The pod is staffed by the people who scoped the work. Daily standups, weekly demos, monthly steering. The audit trail is on from the first character.
Ship.
Production deploy, zero-downtime cutover, monitored rollout, on-call rotation. The runtime ships with the work. The operator owns the code, the data, the audit trail, and the IP.
Run.
Ongoing engineering, SRE, security, and compliance. The brief is the contract. The work is the work. The audit trail is the regulator's form.
Why operators choose VZU
Six differentiators. One operator's posture.
One operator
Four divisions on the same VZU family.
Voice, software, automation, and BPO all run on the same 12-agent runtime. The audit trail is the same audit trail. The compliance posture is the same compliance posture.
One audit trail
On from the first character.
Every action, every agent, every model, every tool call. The audit trail is the regulator's form. RBAC is enforced at the agent level, not the user level. The operator owns the data.
Five regions
Vancouver · Dubai · Mumbai · London · Bangalore.
Follow-the-sun on-call. Local language. Local compliance. The runtime ships in cloud, hybrid, or air-gapped on-prem. The operator picks the deployment.
Fixed fee, fixed scope
The brief is the contract.
No time-and-materials. No change orders without a brief. The pilot ships in 2-4 weeks. The full engagement ships on a fixed ship date. The audit trail is the receipt.
Senior technologists
Not body shops.
Senior architects, senior engineers, senior operators. The brief gets scoped by the people who will ship the work. The pod is staffed by the people who scoped the work.
Compliance-first
SOC 2 · HIPAA · ISO 27001 · PIPEDA.
The runtime is the compliance boundary. SOC 2 in active pursuit. ISO 27001-aligned. HIPAA-aware deployment available. PIPEDA-aware. The audit trail is the regulator's form.
Division 04 · VZU BPO
Global business process outsourcing, operator-grade.
- Customer support
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Inbound + outbound + escalation
Tier-1 to Tier-3 support. Multi-channel. Multi-language. SLA-backed.
- Sales operations
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Outbound SDR + lead qualification + pipeline
Senior SDR pods. Domain-trained. CRM-integrated. KPI-bound.
- Back-office
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Data entry + reconciliation + processing
Operator-grade. Auditable. Type-checked. Daily close at 18min, not 4hr.
- Process optimization
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Re-engineering + automation + tooling
VZU Audit + VZU Prompts ship the re-engineering. The team ships the execution.
- Dedicated talent
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Embedded FTE-equivalent pods
Full-time. Domain-trained. Operated under the operator's compliance posture.
- Specialized outsourcing
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Domain-specific, regulated verticals
Healthcare. Financial services. Public sector. Real estate. Logistics. Each with its own compliance.
The operator footprint
Five regions. One follow-the-sun runtime.
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Vancouver
CA
Headquarters · Engineering
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Dubai
AE
Plex Dubai · MENA delivery
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Mumbai
IN
Wahix India · GCC delivery
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London
GB
EMEA · Sovereign cloud
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Bangalore
IN
Engineering · 24/7 on-call