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VZU Voice Agents · A VZU operator service

Voice agents .

Sub-200ms p50. Edge-deployed. CRM writeback. 14 languages. The Vega agent runs the conversation. The audit trail is the regulator's form.

Brief VZU on Voice Agents See the case study

Service

VZU Voice Agents

180ms

p50 latency

VZU Voice Agents is the AI voice and digital agent division of the VZU operator services line. Sub-200ms p50 latency. Edge-deployed. CRM writeback via MCP. 14 languages. Run by the Vega agent on the VZU OS runtime. The brief is the contract. The work is the work. The audit trail is on from the first character.

The position

The Vega agent runs the conversation.

VZU Voice Agents is the AI voice and digital agent division of the VZU operator services line. Sub-200ms p50 latency. Edge-deployed. CRM writeback. 14 languages. The Vega agent runs the conversation.

The Vega agent is the VZU OS agent for voice and conversation. The Vega agent owns the orchestration: turn-taking, intent classification, entity extraction, CRM writeback, escalation. The Vega agent doesn't pick the model — the operator picks the model. The Vega agent doesn't pick the voice — the operator picks the voice. The Vega agent runs the conversation.

The deployment is edge-deployed. Each operator region has a Vega agent instance close to the operator's phone numbers. The voice traffic stays regional. The CRM writeback goes to the operator's existing CRM via the MCP integration. The audit trail is on from the first character. The Vega agent is the operator's voice. The Vega agent is the operator's record. The Vega agent is the work.

VZU Voice Agents is the AI voice agent division of the VZU operator services line. The brief is the contract. The work is the work. The audit trail is the regulator's form.

Live demo · Run a trace

Watch the Vega agent take a call.

Tap "Run trace" below. The Vega agent will execute a real call — the dental chain brief from the case study. Every turn, every token, every CRM writeback will light up.

Live demo · vega@vzu-os

Brief

Refactor the admin console to React 19 with Server Components. Move state to URL. Add accessibility.

The Vega agent. A real call. In motion.

  1. 01

    read brief

  2. 02

    thinking: refactor admin console. stack: react 19 + next.js 15 + tailwind v4.

  3. 03

    mcp.code.read > scan components, find 47 client components

  4. 04

    thinking: 23 of these can be server components. move state to URL search params.

  5. 05

    mcp.code.write > server component: <BookingList />

  6. 06

    mcp.code.write > client component: <BookingForm /> (with useOptimistic)

  7. 07

    mcp.test.unit > 89 tests passing

  8. 08

    mcp.test.e2e > 12 e2e tests passing

  9. 09

    mcp.a11y.check > 0 violations, 2 warnings (resolved)

  10. 10

    ship. 8 days. 22 PRs. bundle size -47%.

    done
vega@vzu-os $

Audit stream · 0/7

  • T+00:00:00 brief.received
  • T+00:00:47 codebase.scanned
  • T+00:02:11 plan.drafted
  • T+01:08:33 pr.opened.001
  • T+05:24:17 pr.opened.022
  • T+07:48:09 test.passed
  • T+08:00:00 brief.completed

The audit trail

Every turn. Every token. Every result.

vega@vzu-os — trace.log live
  1. 01
    vega › read brief

    read brief

  2. 02
    vega › thinking: refactor admin console. stack: react 19 + next.js 15 + tailwind v4.

    thinking: refactor admin console. stack: react 19 + next.js 15 + tailwind v4. : refactor admin console. stack: react 19 + next.js 15 + tailwind v4.

  3. 03
    vega › mcp.code.read

    scan components, find 47 client components

  4. 04
    vega › thinking: 23 of these can be server components. move state to URL search params.

    thinking: 23 of these can be server components. move state to URL search params. : 23 of these can be server components. move state to URL search params.

  5. 05
    vega › mcp.code.write

    server component: <BookingList / : <BookingList /

  6. 06
    vega › mcp.code.write

    client component: <BookingForm / : <BookingForm /

  7. 07
    vega › mcp.test.unit

    89 tests passing

  8. 08
    vega › mcp.test.e2e

    12 e2e tests passing

  9. 09
    vega › mcp.a11y.check

    0 violations, 2 warnings (resolved)

  10. 10
    vega › ship. 8 days. 22 PRs. bundle size -47%. done

    ship. 8 days. 22 PRs. bundle size -47%.

vega@vzu-os $

Audit trail · 7 entries

streaming
  • T+00:00:00 brief.received 01
  • T+00:00:47 codebase.scanned 02
  • T+00:02:11 plan.drafted 03
  • T+01:08:33 pr.opened.001 04
  • T+05:24:17 pr.opened.022 05
  • T+07:48:09 test.passed 06
  • T+08:00:00 brief.completed 07
  • KPI · 01 now

    8 days

    Median brief duration

    9%
  • KPI · 02 now

    47%

    Bundle size reduction

    24%
  • KPI · 03 now

    22

    PRs per brief

    50%
  • KPI · 04 now

    100%

    Tests passing

    14%

The engagement

How we work, end to end.

VZU Voice Agents engagement model
Latency

Sub-200ms p50

The first 200ms is the agent saying "Got it." while the LLM is still thinking. The operator hears a real, human-paced response before the LLM has even finished its first token.

Deployment

Edge-deployed

Each operator region has a Vega agent instance close to the operator's phone numbers. Voice traffic stays regional. The audit trail is the regulator's form.

Languages

14 languages · regional accents

English, Spanish, French, German, Mandarin, Cantonese, Hindi, Arabic, Portuguese, Italian, Japanese, Korean, Russian, Dutch. Each language ships with regional accent options.

CRM writeback

MCP-native integration

Every call, every action, every disposition written back to the operator's CRM in real time. No batch jobs. No API drift. The audit trail is on from the first character.

Availability

24/7 · never sleeps

The Vega agent handles 80% of inbound calls. The other 20% — escalations, difficult customers, billing disputes — go to a human. The human's phone rings less, the human's calls are more meaningful.

Resolution

First-call resolution

The Vega agent knows when to escalate. The operator sets the rules. The audit trail records every escalation. The first-call resolution rate goes up. The cost-per-call goes down.

VZU Voice Agents · ROI calculator

How much are missed calls costing you?

Move the sliders. The numbers update live. Based on a typical VZU Voice Agents engagement ($50K, 90 days).

Your inputs

2000
100 50,000
250
25 5,000
18
1 60

The result

Monthly revenue recovered

—

Annual revenue recovered

—

6-month ROI

—

Based on a $50K 90-day VZU engagement. Implementation cost is amortized over the first 6 months.

Brief VZU on this number → See the service line

Other VZU Operator Services

Four divisions. One operator. One audit trail.

See all 4 divisions →

Get in touch

Brief VZU on Voice Agents.

Sub-200ms voice agents. Edge-deployed. CRM writeback. Fixed-fee per minute. The brief is the contract. The work is the work.

Brief VZU today See the case study

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